Velo4U Terms and Conditions

Last updated: 29 June 2026

Welcome to Velo4U. These Terms and Conditions (Terms) are a legal agreement between you and Velo4U Pty Ltd (ABN 39 698 550 033) (Velo4U, we, us or our). They set out the rules for using the Velo4U driver app (the App), the Velo4U advertiser website (the Website) and the related advertising services we provide.

In plain English: Velo4U runs a car-wrap advertising marketplace. Drivers get a vehicle wrap, drive their car as they normally would, and are paid a flat weekly amount — gated on submitting three weekly photo check-ins. Advertisers request quotes and run wrap campaigns, and receive coverage reporting. To verify that wraps are actually being seen on the road, the App collects continuous background GPS location while a driver is on an active campaign. That tracking is central to how the paid service works, so please read sections 7 and 8 and our Privacy Policy and the separate location-tracking consent carefully.

Some parts of these Terms apply only to Drivers, some only to Advertisers, and some to everyone. We have marked the Driver-only and Advertiser-only sections clearly.

1. Acceptance and How These Terms Are Accepted

1.1 By doing any of the following, you confirm that you have read, understood and agree to be bound by these Terms:

creating a Velo4U account;
accepting these Terms when they are presented to you during sign-up;
using the App (as a Driver) or the Website (as an Advertiser); or
otherwise accessing or using any part of the Velo4U service.

1.2 Click-wrap acceptance and version record. When you accept these Terms during sign-up, we record the version of the Terms you accepted (acceptedLegalVersion) together with the date and time of acceptance. This record is evidence of the agreement between you and Velo4U.

1.3 These Terms operate together with:

our Privacy Policy (available at https://velo4u.com/privacy), which governs how we collect, use, store and disclose your personal information; and
the separate location-tracking consent that Drivers are asked to give before continuous background location collection begins.

If there is any inconsistency between these Terms and the location-tracking consent on the specific subject of location collection, the location-tracking consent prevails to the extent of that inconsistency.

1.4 If you do not agree with these Terms, do not create an account and do not use the App or the Website.

1.5 Capacity. By accepting these Terms you confirm you have the legal capacity to enter into a binding contract (and, for Advertisers, that you have authority to bind your business — see section 3.3).

2. Definitions

In these Terms, unless the context requires otherwise:

Active Campaign means a Campaign that has been assigned to a Driver and is currently live, during which the Driver displays the Wrap and the App collects location data.
Advertiser means a business or person that requests a quote from, or runs a Campaign through, Velo4U.
App means the Velo4U mobile application for iOS and Android, including all updates and related software.
Campaign means an advertising arrangement under which one or more Drivers display an Advertiser's Wrap for a defined period.
Check-in means a weekly photo submission by a Driver showing the wrapped vehicle, used to verify wrap condition and to gate Weekly Pay.
Coverage Reporting means the aggregated reporting we provide to Advertisers about the geographic coverage of a Campaign, as described in section 10.
Driver means an individual who registers through the App to display a Wrap on their vehicle in exchange for Weekly Pay.
PayID means the Australian PayID payment-addressing service (a phone number or email address linked to a bank account).
Personal information has the meaning given in the Privacy Act 1988 (Cth).
Velo4U, we, us, our means Velo4U Pty Ltd, ABN 39 698 550 033.
Weekly Pay means the flat weekly amount payable to a Driver under section 8, subject to the Check-in conditions.
Website means the Velo4U advertiser website at https://velo4u.com and its subdomains.
Wrap means the vehicle advertising wrap (or partial wrap / decals) supplied or approved by Velo4U for display on a Driver's vehicle.
You / your means the Driver or Advertiser (as applicable) who accepts these Terms.

3. Eligibility

3.1 Drivers. To register and remain eligible as a Driver, you must at all times:

(a) be at least 18 years old; (b) hold a current, valid Australian driver licence appropriate to the vehicle, that is not suspended, cancelled or subject to disqualifying conditions; (c) own or have the lawful right to use a vehicle that is currently registered and roadworthy, and that is unwrapped at intake (no existing third-party advertising or wrap at the time it is presented to Velo4U); (d) hold and maintain comprehensive motor vehicle insurance for the vehicle; and (e) provide accurate information and, where requested, evidence of the above (including vehicle verification photos).

3.2 Verification. We may verify your eligibility at any time, including by requesting your licence, registration, insurance and vehicle photographs. We may suspend or end your participation if we cannot verify eligibility or if any requirement ceases to be met.

3.3 Advertisers. To use the Website as an Advertiser, you must be at least 18 and, if you are acting for a business, you confirm you are authorised to bind that business to these Terms. References to "you" include the business you represent.

3.4 False information. Giving false, misleading or out-of-date eligibility information is a serious breach of these Terms and is grounds for immediate suspension or termination, and may affect your right to Weekly Pay (see section 18).

4. Account Registration, Security and Accuracy

4.1 You must provide accurate, current and complete information when you register and keep it up to date, including your name, email, phone number, vehicle details and (for payment) your bank or PayID details.

4.2 Account credentials are managed through Firebase Authentication. You are responsible for keeping your password and account confidential and for all activity that occurs under your account. Do not share your login.

4.3 You must notify us promptly at privacy@velo4u.com if you suspect any unauthorised access to or use of your account.

4.4 We may suspend or restrict access to an account where we reasonably suspect unauthorised access, fraud or a security risk, including to protect you, other users or Velo4U.

4.5 One account per person. You may hold only one Driver account, tied to you and your eligible vehicle, unless we agree otherwise in writing. Advertiser accounts are tied to the authorised representative and their business.

5. Description of the Service

5.1 Velo4U operates a two-sided car-wrap advertising marketplace:

(a) For Drivers: we arrange for an approved Wrap to be applied to your eligible vehicle; you then drive your vehicle as you normally would. You are paid a flat weekly rate (see section 8), with payment gated on completing your weekly Check-ins. The App collects continuous background location during an Active Campaign to verify wrap exposure (see section 7).

(b) For Advertisers: you request quotes and run Campaigns, and you receive Coverage Reporting about where the Wrap was driven, in aggregate (see section 10).

5.2 We facilitate, we do not guarantee continuous work. Velo4U connects Advertisers and Drivers and administers Campaigns, Wraps, Check-ins and payments. We do not guarantee that any Driver will be matched to a Campaign at any time, that Campaigns will be continuously available, or that a Campaign will run for any particular duration. Availability of Campaigns depends on Advertiser demand and other factors outside our control.

5.3 We may change, suspend or discontinue features of the App or Website, in whole or in part, from time to time. Where a change materially affects your rights, we will act consistently with sections 18 and 19 and with the Australian Consumer Law.

6. Driver Obligations and Conduct

(This section applies to Drivers.)

6.1 Display and care of the Wrap. You must:

(a) display the Wrap as supplied and approved by Velo4U, on the agreed vehicle, for the duration of the Active Campaign; (b) keep the Wrap intact, clean, undamaged and unaltered — you must not cut, cover, modify, add to, or remove the Wrap (other than as instructed), and must not place competing or additional advertising on the vehicle without our written consent; and (c) tell us promptly if the Wrap is damaged, defaced or removed, or if the vehicle is sold, written off or becomes unavailable.

6.2 Check-ins. You must complete three (3) weekly photo Check-ins of the wrapped vehicle as prompted in the App. Check-ins verify that the Wrap is present and in good condition and are a condition of Weekly Pay (see section 8). Submitting false, recycled, doctored or otherwise misleading Check-in photos is a serious breach (see section 11).

6.3 Lawful and safe driving. You must drive lawfully and safely at all times and comply with all road rules, licensing conditions, registration and insurance requirements. You — not Velo4U — are solely responsible for the manner in which you drive.

6.4 No responsibility for your driving. To the maximum extent permitted by law, Velo4U is not responsible for any traffic or parking fines, infringements, demerit points, tolls, vehicle running costs, mechanical wear, at-fault accidents, or any loss or liability arising from how, when or where you drive. The Wrap does not change your existing legal obligations as a driver and vehicle owner.

6.5 No minimum distance or mileage requirement. Your Weekly Pay is a flat weekly amount (section 8). It is not calculated per kilometre, and there is no minimum distance, route, mileage or driving-hours requirement. You are free to drive as much or as little, and wherever, as you choose. Any in-app or notification wording that refers to background location describes the technical location feature only and does not create a distance obligation or mean pay depends on distance.

6.6 Cooperation. You must follow reasonable instructions from Velo4U about Wrap fitting, removal, photography and Campaign administration, and make the vehicle available at agreed times for Wrap application or removal.

7. Location Tracking (Driver)

(This section applies to Drivers.)

7.1 What is collected. While you are on an Active Campaign, the App collects continuous background GPS location from your device (approximately every 30 seconds), building a route history. This is described in full in our Privacy Policy and in the separate location-tracking consent you are asked to give before tracking begins.

7.2 Why it is collected. Location data is used to verify wrap exposure (that the Wrap is genuinely being driven on public roads) and to generate aggregate Coverage Reporting for Advertisers. Because the value an Advertiser pays for is real-world visibility of their Wrap, this verification is a core condition of the paid service. Location is treated as sensitive information and is handled in accordance with the Privacy Policy.

7.3 Consent and control. Background location collection only occurs after you grant the relevant device permission and the in-app location-tracking consent. You may stop the collection at any time by:

(a) ending or pausing the Campaign through the App; or (b) revoking the location permission in your device settings (Apple iOS / Google Android).

7.4 Consequences for pay. Because exposure verification is central to the service, if you switch off, block, restrict or interfere with location collection while on an Active Campaign, we may be unable to verify your participation. This can result in withholding or non-payment of Weekly Pay for the affected period and, if it continues, suspension or termination of the Campaign or your account. We will act reasonably and consistently with sections 8, 11 and 18 and the Australian Consumer Law.

7.5 No covert tracking. Velo4U does not collect background location when you are not on an Active Campaign, except as described in the Privacy Policy. We aim to be transparent about when and why your location is collected.

8. Payments to Drivers

(This section applies to Drivers.)

8.1 Flat weekly rate. For each eligible week you participate in an Active Campaign, you are entitled to a flat Weekly Pay, regardless of distance driven. The applicable rate is the rate shown to you in the App when you accept a Campaign.

8.2 Check-in gate (all-or-nothing). Weekly Pay for a given pay cycle is conditional on completing all three (3) weekly Check-ins for that cycle and meeting the minimum cycle length. The Check-in cycle runs on a rolling per-Driver week, anchored to your first Check-in (not to a fixed calendar Monday): a cycle becomes payable when three Check-ins are completed and at least seven (7) days have elapsed for that cycle. If you do not complete all three Check-ins for a cycle, no Weekly Pay is payable for that cycle (all-or-nothing). Check-in counts are recorded when you submit and are reconciled if a Check-in is later rejected.

8.3 How you are paid. Weekly Pay is paid by manual bank transfer via NAB to the bank account (account name, BSB and account number) or PayID (phone number or email) you nominate in the App. You are responsible for ensuring those details are correct and current; we are not liable for payments delayed or misdirected because of details you supplied incorrectly.

8.4 Payout timing. Earned and verified Weekly Pay is processed on our normal payout cycle (see the App and our payout information for current timing). Because transfers are made manually through NAB, allow reasonable processing time for funds to reach your account.

8.5 Partial weeks and pro-rata. Where a Campaign starts or ends part-way through a cycle, or where you join or leave mid-cycle, any entitlement to a partial or pro-rata amount will be determined as set out in the App and these Terms. Unless stated otherwise, the Check-in gate in 8.2 still applies to any week for which Weekly Pay is claimed.

8.6 Tax, GST and ABN. As an independent contractor (section 9), you are solely responsible for your own taxation affairs, including income tax, GST (if applicable), and obtaining and quoting an ABN if required. Velo4U does not withhold PAYG tax, does not pay superannuation, and does not provide tax advice. You should seek your own advice from a registered tax adviser or the Australian Taxation Office.

8.7 Disputes. If you believe Weekly Pay has been calculated or paid incorrectly, contact us at privacy@velo4u.com within a reasonable time. We will investigate in good faith and correct any genuine error. This does not limit your rights under the Australian Consumer Law.

8.8 Beta / promotional periods. Where the service is operating in a beta or promotional phase that does not accrue real payable amounts, this will be made clear to you in the App, and amounts shown may be indicative only.

9. Independent Contractor Relationship

(This section applies to Drivers.)

9.1 You participate as an independent contractor, not as an employee, partner, agent or joint venturer of Velo4U. Nothing in these Terms creates an employment relationship.

9.2 Accordingly, and to the extent permitted by law, Velo4U does not provide or pay, in respect of Drivers: salary or wages, superannuation contributions, PAYG tax withholding, annual, personal or long-service leave, workers' compensation, or other employee entitlements.

9.3 Your control. You decide whether, when, where and how much to drive; you choose your own routes and hours; you use your own vehicle and bear its running costs; and you are free to provide services to, or work for, others, including while participating in a Campaign (subject only to the Wrap-display obligations in section 6).

9.4 You are responsible for your own insurances and for ensuring your insurer is aware of the Wrap arrangement where required.

10. Advertiser Terms

(This section applies to Advertisers.)

10.1 Quotes and Campaigns. You may request a quote through the Website. A quote is an invitation to proceed and is not binding until a Campaign is confirmed in writing (including by accepting an order or proposal). Each Campaign's scope — number of Drivers/vehicles, regions, Wrap design, duration and fees — is as set out in the confirmed Campaign details.

10.2 Fees and payment. Campaign fees, payment terms and any deposits are as stated in your quote or Campaign confirmation. Unless stated otherwise, fees are exclusive of GST, which will be added where applicable. Late or non-payment may entitle us to suspend or end a Campaign.

10.3 What Coverage Reporting actually shows. Coverage Reporting provides aggregated geographic coverage information about where Wraps were driven during the Campaign. It does not disclose to you any individual Driver's identity, home address, contact details, or raw, identifiable route-by-route GPS history. Reporting is designed to protect Driver privacy and to comply with the Privacy Act.

10.4 No impression or reach claims. Velo4U does not represent, and you must not on-sell or publish as a representation, any specific impression counts, audience reach, views, or guaranteed-eyeballs figures, unless such a figure is expressly provided in writing and substantiated. Any coverage figures are estimates of geographic exposure, not audited impression metrics. (This reflects the prohibition on misleading or deceptive conduct under section 18 of the Australian Consumer Law.)

10.5 No guaranteed outcome. Velo4U does not guarantee any particular commercial result, sales uplift, brand outcome or level of public attention from a Campaign.

10.6 Advertiser warranties on ad content. You warrant that any Wrap artwork, branding, message or content you supply or approve:

(a) is lawful, not misleading or deceptive, and complies with the Australian Consumer Law, the AANA advertising codes, and all other applicable laws and advertising standards; (b) does not infringe any third party's intellectual property, privacy or other rights; and (c) is not defamatory, offensive, discriminatory or otherwise objectionable.

You indemnify Velo4U for third-party claims arising from your ad content, to the extent set out in section 17. We may refuse or require changes to any Wrap content at our discretion.

11. Acceptable Use and Prohibited Conduct

11.1 You must not, and must not attempt to:

(a) tamper with, damage, alter, cover or remove the Wrap other than as instructed (Drivers); (b) submit fraudulent, recycled, staged or misleading Check-in photos, or photos that do not genuinely show your current wrapped vehicle; (c) falsify, spoof, simulate or manipulate location data, use mock-location tools, or otherwise create a false impression of wrap exposure; (d) scrape, crawl, harvest, reverse engineer, decompile or disassemble the App or Website, or attempt to derive source code, except to the extent this restriction is prohibited by law; (e) access, collect, use or disclose other users' personal information other than as permitted; (f) introduce malware, attempt to gain unauthorised access, interfere with, overload or disrupt the App, Website or our systems; (g) use the service for any unlawful, fraudulent, defamatory, harassing or infringing purpose, or to publish unlawful content; or (h) impersonate any person or misrepresent your identity, eligibility or affiliation.

11.2 Consequences. Breach of this section may result in withholding of unverified Weekly Pay, removal of false Check-ins, suspension or termination of your account or Campaign, reversal of amounts obtained by fraud, and, where appropriate, referral to authorities. We will act reasonably and proportionately, and consistently with section 18 and the Australian Consumer Law.

12. Intellectual Property

12.1 Velo4U (and its licensors) own all intellectual property rights in the App, the Website, the Velo4U name, logo, brand and trade marks, software, designs, text, graphics and all related materials (Velo4U IP). Wrap artwork supplied by an Advertiser remains the Advertiser's (or its licensors') property, subject to the licences in these Terms.

12.2 We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the App or Website for the sole purpose of participating in the service in accordance with these Terms.

12.3 You receive no other rights in Velo4U IP. You must not use our name, logo or marks without our prior written consent, and you must not remove or obscure any proprietary notices.

12.4 If you give us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation to you.

13. User Content Licence (Photos)

(This section principally applies to Drivers.)

13.1 Licence. When you upload vehicle verification photos and weekly Check-in photos (User Content), you grant Velo4U a worldwide, royalty-free, non-exclusive licence to host, store, reproduce and use that User Content for the purposes of operating, verifying and administering the service, including internal verification of wrap condition and, where applicable, in de-identified or aggregated form, for Coverage Reporting and service improvement. We will handle User Content in accordance with the Privacy Policy.

13.2 Your warranty. You warrant that you have the right to upload the User Content and to grant this licence, and that doing so does not breach any law or third party's rights.

13.3 Incidental capture of third parties. Check-in and vehicle photos may incidentally capture number plates, bystanders, other vehicles or surroundings. You should photograph your vehicle in a way that minimises capturing other identifiable people where reasonably practicable. Velo4U will treat any incidentally captured personal information in accordance with the Privacy Policy and applicable law, and uses such photos for verification purposes, not to identify or track third parties.

13.4 Removal. We may remove or decline User Content that is unlawful, fraudulent or breaches these Terms.

14. Third-Party Services

14.1 The service relies on third-party providers, including:

Google Firebase (authentication, Firestore database, file storage and Cloud Functions);
Google Maps (mapping and geocoding);
Resend (transactional email);
Sentry (crash and diagnostic reporting); and
NAB (banking and payments).

14.2 Your use of features provided through these third parties may also be subject to their own terms and policies. How these providers handle personal information (including any overseas disclosure) is described in our Privacy Policy.

14.3 To the extent permitted by law, Velo4U is not liable for the acts, omissions, outages, errors or unavailability of third-party services outside our reasonable control. This does not limit your rights under the Australian Consumer Law.

15. Privacy

15.1 Our collection, use, storage and disclosure of your personal information — including your continuous background location while on an Active Campaign, your financial details, your photos, and your device and diagnostic data — is governed by our Privacy Policy, available at https://velo4u.com/privacy, and (for location) by the separate location-tracking consent.

15.2 By using the service you acknowledge that you have read the Privacy Policy. Please read it carefully, as it explains your rights to access and correct your information and how to make a privacy complaint (including escalation to the Office of the Australian Information Commissioner).

16. Disclaimers and Limitation of Liability

16.1 Consumer guarantees preserved. Our services may come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) and other consumer protection laws. Nothing in these Terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified. Where we are entitled to limit our liability for a failure to comply with a consumer guarantee (other than guarantees that cannot be limited, such as those relating to title), our liability is limited, at our option, to:

(a) for services — re-supplying the services, or paying the cost of having the services re-supplied; and (b) for goods — replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so.

16.2 Service provided "as available". Subject to clause 16.1 and to the extent permitted by law, the App and Website are provided on an "as is" and "as available" basis, and we do not warrant that they will be uninterrupted, error-free or secure, or that Campaigns will always be available (see section 5.2).

16.3 Liability cap. To the maximum extent permitted by law and subject to clause 16.1, Velo4U's total aggregate liability to you arising out of or in connection with these Terms or the service — whether in contract, tort (including negligence), under statute or otherwise — is limited to:

(a) for a Driver — the amount of Weekly Pay actually owed to or paid to you in the three (3) months before the event giving rise to the liability; and (b) for an Advertiser — the fees you paid to Velo4U for the relevant Campaign in the three (3) months before the event giving rise to the liability.

16.4 Exclusion of indirect loss. To the extent permitted by law and subject to clause 16.1, Velo4U is not liable for any indirect, special or consequential loss, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings or data, however arising.

16.5 Your own responsibility. Subject to clause 16.1, we are not liable for loss to the extent it is caused by your own breach of these Terms, your unlawful or unsafe driving, your inaccurate information, or your failure to maintain your licence, registration or insurance.

17. Indemnity

17.1 Driver indemnity (narrow). To the extent permitted by law, you (as a Driver) indemnify Velo4U against direct loss, liability or reasonable cost we actually suffer arising from:

(a) your breach of these Terms; (b) your unlawful or unsafe driving, or your breach of road, licensing, registration or insurance laws; or (c) a third-party claim caused by your conduct, your vehicle or your driving.

17.2 Advertiser indemnity (narrow). To the extent permitted by law, you (as an Advertiser) indemnify Velo4U against direct loss, liability or reasonable cost we actually suffer arising from a third-party claim that your Wrap content or its display infringes a third party's rights or breaches any law (see section 10.6).

17.3 Limits on the indemnity. Each indemnity above:

(a) is reduced proportionately to the extent the loss was caused or contributed to by Velo4U's own negligence, breach or wrongful act; and (b) does not extend to indirect or consequential loss, and does not require you to indemnify us for anything that would be unfair or unenforceable under the Australian Consumer Law or the unfair-contract-term regime.

These indemnities are intended to be narrow and reciprocal, not an open-ended catch-all.

18. Suspension and Termination

18.1 By Velo4U. We may suspend or terminate your account, a Campaign, or your access to the App or Website, on reasonable notice where practicable, if:

(a) you breach these Terms (including Wrap non-compliance, missed Check-ins, or interference with location collection); (b) we reasonably suspect fraud, falsified Check-ins or spoofed location; (c) you cease to be eligible (section 3); or (d) required by law or to protect users or our systems.

Where the breach is minor and capable of being fixed, we will, where reasonable, give you an opportunity to fix it before terminating.

18.2 By you. A Driver may stop participating, and an Advertiser may end a Campaign, in accordance with any agreed Campaign terms and reasonable wind-down arrangements.

18.3 Wind-down. On termination:

(a) Wrap return/removal — Drivers must make the vehicle available for Wrap removal (or follow our removal instructions); the Wrap and any Velo4U property remain ours; (b) Earned-but-unpaid amounts — any Weekly Pay you have genuinely earned and verified (including completed and verified Check-in cycles) up to termination remains payable, on a pro-rata basis where applicable, except where the termination is due to your fraud or falsified verification, in which case unverified or fraudulently obtained amounts may be withheld or reversed; and (c) Advertiser settlement — fees are reconciled for services provided up to termination in accordance with the Campaign terms.

18.4 Data handling on termination. After termination we will handle your personal information in accordance with our Privacy Policy and applicable law. You may request deletion of your account and personal information by emailing privacy@velo4u.com, and we will action your request in accordance with our Privacy Policy and applicable law. Some records (for example, payment and tax records) may need to be retained for legal compliance.

18.5 Survival. Sections that by their nature should survive — including 9 (contractor status, in respect of past dealings), 12, 13, 16, 17, 20 and 21 — survive termination.

19. Changes to These Terms and Re-Acceptance

19.1 We may update these Terms from time to time, for example to reflect changes in the service, our providers, or the law.

19.2 Material changes. Where a change is material (for example, a change to payment terms, the contractor relationship, location collection, or your liability), we will notify you (in-app and/or by email) and require you to re-accept the updated Terms — recorded by an updated acceptedLegalVersion and timestamp — before you continue to use the service.

19.3 Non-material changes. Minor or clarifying changes take effect when we post the updated Terms with a new "Last updated" date. Your continued use after that date constitutes acceptance.

19.4 If you do not accept updated Terms, you may stop using the service and close your account; sections that survive termination continue to apply to your prior use.

20. General

20.1 Governing law and jurisdiction. These Terms are governed by the laws of Victoria, Australia, and you and Velo4U submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia.

20.2 Severability. If any provision is found to be invalid, void or unenforceable, it is severed to the minimum extent necessary, and the remaining provisions continue in full force.

20.3 Entire agreement. These Terms, together with the Privacy Policy, the location-tracking consent and any confirmed Campaign terms, form the entire agreement between you and Velo4U about the service, and supersede prior representations on that subject (this does not exclude liability for misleading or deceptive conduct under the Australian Consumer Law).

20.4 No waiver. A failure or delay by Velo4U in exercising a right is not a waiver of that right.

20.5 Assignment. Velo4U may assign or novate its rights and obligations under these Terms (for example, on a sale or restructure of the business), on notice to you. You may not assign your rights or obligations without our prior written consent.

20.6 Notices. We may give you notices in-app, by email to your registered address, or by posting on the Website. You may contact us as set out in section 21.

20.7 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, to the extent permitted by law and subject to the Australian Consumer Law.

21. Contact and Complaints

21.1 Contact us.

Velo4U Pty Ltd — ABN 39 698 550 033
Email: privacy@velo4u.com
Website: https://velo4u.com

21.2 General complaints. If you have a complaint about the service, contact us at privacy@velo4u.com. We will acknowledge your complaint and aim to respond within a reasonable time, and to resolve it fairly.

21.3 Privacy complaints and OAIC escalation. If your complaint relates to how we handle your personal information, please follow the complaints process in our Privacy Policy. If you are not satisfied with our response, you may escalate to the Office of the Australian Information Commissioner (OAIC) — phone 1300 363 992 or www.oaic.gov.au.